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Wednesday, October 21, 2009

Getting Enterprise Telephony Ready For UC

Copyright © 2009 The Unified-View, All Rights Reserved Worldwide

October 19, 2009

New, Combined Gateway Simplifies Migration of Enterprise Telephony To OCS UC

Art Rosenberg, The Unified-View

While business managers in enterprise organizations may just be starting to research their operational business needs to identify and prioritize their UC requirements to improve business processes, IT management must prepare to migrate existing enterprise telephone systems into the coming UC infrastructure environment.

For the many organizations that are deploying the latest version of Microsoft Office Communications Server (OCS 2007 R2) for their UC infrastructure, NET’s newest VX series gateway with Enhanced UC Features, will provide a very practical, cost-savings approach to integrating enterprise telephony with the PSTN, SIP trunking, different PBX systems, and various UC applications provided through OCS. This migration can be done selectively to support specific individual end users (e.g., mobile users) or for selected business groups as needed, rather than on an across the boards basis.

As has been stressed many times, UC is not a single communication system, but a concept of open, communication applications that are interoperable across different user interfaces. UC communication applications must also be able to integrate with a variety of enterprise business process applications to enable them to initiate contacts and to interact with people both inside (internal staff) and outside (business partners, customers) of an enterprise organization. This also means that communication access for UC applications must support network and device independence, if necessary through gateways, in order to allow for all forms of contact between people and any business process applications they interact with.

The flexibility for Microsoft’s OCS to support a variety of SIP service providers or ITSP’s is also expanded by NET’s demarcation gateway approach. As a certified Microsoft partner for OCS gateway, NET gateways increase the number of supported, approved SIP carriers from three to eleven, and also directly support a wide list of WAN interfaces.

While it will take time to plan and implement all the business process applications that can be communications enabled (CEBP), IT management doesn’t have to wait, but can safely get a head start by moving forward with integrating existing telephony capabilities with Microsoft’s OCS server and UC applications.

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