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Wednesday, July 22, 2009

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July 22, 2009

Smart-phones Have Roadblocks for Mobile UC

Art Rosenberg, The Unified-View

A very perceptive article by a Mercury News columnist, Chris O’Brien, puts the spotlight on obstacles to Mobile UC growth that currently exist because of the wireless carrier control over the smart-phone market. Because the flexibility of UC solutions usually provides greater enterprise value for the more dynamic needs of mobile end users than for desktop users, the future growth of UC adoption will be slowed by some of these considerations.

In addition, the many mobile business process applications that can now be exploited through smart-phone (or netbook) “App Store” venues, will be affected by how the carriers will work cooperatively with enterprise-based mobile services for both their business users and consumer customers.

The battle is only beginning but this article cuts to the chase of some of the problems that are in the way of universal adoption of UC. In particular, it raises questions about enterprise support for individual end user UC needs that are discussed in one of the UC forums. (Go to

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